Frequently Asked
Questions and Answers

Don’t see your question answered below? Contact us and we will be happy to assist!

  • When will Baby Shark’s Big Broadwave Tour be coming to my city?

    We’re adding new shows all the time to our tour. Please consider signing up for Whale Mail to be notified when we make it to a city near you!

  • At what age do I need to purchase a ticket for my child?

    Everybody who has reached their first birthday requires a ticket. Please note, public event laws vary nationwide and some venues may require all patrons to have a ticket. Please contact your local venue to confirm their specific policy.

  • How do I receive a password to purchase presale tickets?

    In order to receive a presale password, you must be registered for Whale Mail. To sign up, please click here and enter your information. Upon signing up, you will receive a confirmation email containing a presale code.

  • How long is the performance?

    Baby Shark’s Big Broadwave Tour is approximately 65 minutes with a 15 minute intermission.

  • Why isn’t my city on the performance schedule?

    For the most up-to-date schedule information, visit our tour page here. Please note that this site displays confirmed performance dates only - new cities are being added to our show schedules on a regular basis. Please sign up for Whale Mail to receive announcements for your city.

  • What is the show about?

    Baby Shark's Big Broadwave Tour features Baby Shark and his fincredible fishy friends on an undersea adventure filled with oceans of fun and finship! To save their beloved Party Puddle Theatre, Baby and the squiddos must dive into action to create a flowstopping, splash-hit Broadwave swimsation — and they need your help to put on the biggest Broadwave show ever! Jam-packed with catchy music, heartwarming characters and tidal waves of laughter, this interactive live show will make fishies of all ages shake their tail fins with delight.

  • What is the Fintastic Photo Op?

    The Fintastic Photo Op is a 30 minute Photo Op with Baby Shark! It will begin approximately ONE HOUR BEFORE the show, and will conclude 30 minutes before curtain. This pre-show experience will include an exclusive gift for each child, and give guests the opportunity to purchase merchandise before the general public. Each adult and child (age 1 & up) must have their own Fintastic Photo Op ticket.

    Disclaimer: Length of the Fintastic Photo Op will not be extended for guests who arrive late. Specific start times may vary slightly. Start times will be communicated with guests via email approximately one week before their Fintastic Photo Op. Guests are responsible for bringing their own cameras to capture photos.

  • How and where can I purchase tickets?

    Click here to see our list of upcoming performances. From that page, you can view all upcoming cities. Once you find a show in your area, click on “See Tickets” for all the specific information you need to order tickets. You may also contact the venue listed for your city for more information.

    Be sure you purchase tickets only from the links on, or through your local venue’s website. Secondhand distributors are NOT official ticketing sites. Tickets purchased through these resellers and non-official ticketing sites may not be valid. If you have questions, call your local venue’s box office. VStar Entertainment Group is not able to address or resolve any issues related to “secondary” or re-sale transactions and/or tickets.

  • Should I buy my tickets ahead of time?

    We encourage you to purchase tickets in advance to ensure the availability of the seats in the location or price level you want. However, as long as they are available, seats remain on sale until performance time.

  • How early should I arrive?

    Doors open one hour prior to showtime. Allow ample time for traffic, parking delays, and entrance to the venue. Once you arrive, you may want to take your child to the restroom and get refreshments in order to be seated and ready by show time.

  • Is my child old enough to see Baby Shark On Tour?

    The specific appropriate age range for children is 1 to 6 but, as a live stage experience, Baby Shark’s Big Broadwave Tour! is shared and enjoyed by the entire family. We love seeing children and their parents and grandparents all coming together to enjoy our productions!

  • My performance was canceled, will I receive a refund?

    In the event a performance date for which you have purchased tickets is canceled, we share in your disappointment and are committed to ensuring a smooth refund process.

    For tickets purchased through the venue's online ticketing provider, rest assured that your refund will be processed automatically. The refund will be issued directly to your original payment method within 7-10 business days.

    If your tickets were purchased through a venue’s ticket office or via a third-party site, please contact the venue directly to inquire about your refund options.

    Should you have any questions or require assistance, please contact

  • Accessibility Information

    We believe in making Baby Shark's Big Broadwave Tour an enjoyable experience for all families. To assist in making your experience the best it can be, here is some information about our show:

    ADA Seating: ADA seating is available at all performances – including VIP. For assistance purchasing ADA seating, please contact your local venue’s box office.

    Lights: Baby Shark's Big Broadwave Tour features theatrical lighting that may shine into the audience.

    Sensory Provisions: Please reach out to your local venue to learn about their accommodations.

    Sound: Baby Shark's Big Broadwave Tour has a sound level of 90dB with the occasional peak at 100dB.

    Special Effects: There is a confetti cannon used in the finale of each performance.

    Please contact your local venue to learn more about their specific services.